SHIPPING & RETURNS
SHIPPING POLICY
Our Air Struts Orders typically ship out within 4-6 weeks { Vehicles Vary }. Our Management orders typically ship out within 4-6 business days. If there are stock issues or other complications with your order that need addressing before shipping them off! Additionally, UPS delivers ALL orders Monday thru Friday, regardless of the shipping time. If you need an order to be delivered on a Saturday (this applies to Next Day Air orders only), there is a $20 Saturday delivery fee, and this can only be arranged for by calling in and placing your order over the phone.
International customers should be aware that import duties and taxes may apply. We cannot estimate what these costs could potentially end up being, so it's important for you to research local requirements before placing an order with us!
Any free shipping offers indicated on FlyyAirPerformance.com include no-charge shipping to customers in the lower 48 states. Standard shipping rates will apply to all other customers. FlyyAir reserves the right to take an additional 48 hours to process orders shipped via 'free shipping.'
Items with the stock level of "Ships from Supplier" are only shipped from the supplier within the Continental US (lower 48 states). Any product with the stock level of "Ships from Supplier" that is shipping outside of the lower 48 will first arrive at the FlyyAir facility before shipping to its final destination. If an order is shipping outside of the Continental US and contains both "In Stock" items and "Ships from Supplier" items, the full contents of the order will be collected at the FlyyAir facility first and will be shipped together regardless of the shipping speed that was paid for.
UPS does not deliver packages to PO boxes. Items shipped via UPS to a PO box will be returned to the sender, and shipping charges cannot be refunded.
In an effort to prevent fraud and protect your packages, shipments from our facility may be shipped with a restriction that prevents package destination changes. If you would prefer to pick your package up at a local facility, please contact us to do so before the third delivery attempt.
RETURN & EXCHANGE POLICY
Apart from special order items, you may return any new, unopened items within 30 days of delivery for a full refund minus the restocking fee (15%) and shipping costs. Special order items may not be returned under any circumstances. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstance will FlyyAir reimburse shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) originating from FlyyAir will be shipped to the customer or another location on the customer's behalf.
It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of one's shipping address is not grounds for a refund.
In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include but are not limited to brokerage fees, importation duties, and freight costs.
You should expect to receive your refund within three weeks of the return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
FlyyAir reserves the right to charge a restocking fee of 15% on all orders that are refunded or canceled. Items that are not stocked at our facility, or labeled as 'Ships from Supplier' may have different restocking fees. In some cases, these may total up to 20%.
Return shipping costs on Rejected Requests (i.e. fully operational, undamaged items), will be billed to the customer.